Generative AI Policy

Updated 12.29.2024

Runbox recognizes Artificial Intelligence systems and services, such as those from OpenAI, as valuable tools with the potential to improve our knowledge and capabilities in serving our customers. However, we also acknowledge that AI presents significant challenges and risks, and can be potentially intrusive. Therefore, we commit to using AI responsibly, ethically and transparently, in alignment with our core values and customer expectations.

Our Commitment

AI-generated content will always be thoroughly scrutinized by a human for quality, accuracy, and correctness. While AI may be used in various contexts, all outputs will be subject to rigorous quality control and human oversight to ensure they meet our high standards.

Purpose

AI may be used as a tool to augment human capabilities, improve efficiency and support decision-making, not to replace human judgment. AI may be employed for research purposes, content creation such as drafting articles, generating reports, and automated communication (e.g., email campaigns), provided that the content is reviewed and validated by a human before publication or distribution. An essential part of Runbox’ services is to provide personal support, and therefore we will not use text generated by AI systems in direct support communication initiated by our customers. 

Data Privacy and Confidentiality

We are committed to protecting personal and sensitive data. In alignment with data protection regulations, including those in Europe, we will ensure that AI is used responsibly and ethically. AI will not be used to generate misleading or harmful content, nor will it be employed in ways that violate privacy, confidentiality, or intellectual property rights. Specifically, we will not input any personally identifiable information, proprietary company data, or confidential customer information into AI models without prior validation and review to ensure compliance with data protection regulations such as the General Data Protection Regulation (GDPR). We follow any AI system Terms of Service (ToS) based in Europe, ensuring that all AI usage adheres to the strictest privacy and security standards applicable in the region.

Ethical Use

All AI-generated content will undergo human oversight and validation for accuracy and appropriateness. AI will never be used to generate or propagate misleading information, infringe on intellectual property, or promote harmful content. AI models and generated content will be scrutinized to ensure it does not reinforce harmful biases or provide inaccurate, discriminatory, or offensive outputs. 

Human Oversight

While AI tools may assist with content generation, research, and communication, human oversight will remain a key part of our process. Content generated by AI will be reviewed and validated by appropriate personnel to ensure that it aligns with our standards of accuracy, quality, and ethical guidelines. This review process helps mitigate biases, errors, or misinterpretations, ensuring the final output meets our high standards. By combining AI efficiency with human judgment, we aim to deliver reliable, high-quality content that aligns with both our internal expectations and stakeholder needs.

Transparency

With quality control and supervision, AI may be used in marketing, publishing, or internal operations to support and enhance our efforts. However, its use will always be clearly disclosed where relevant to ensure transparency. We want to emphasize that any communication between customers and our customer support team will always be handled by a human, ensuring personalized and direct interaction for all support inquiries.

Intellectual Property

Any content generated by AI belongs to Runbox, as the entity that initiated the creation of the work. AI models like OpenAI’s GPT-4 are not recognized as legal authors, and therefore the copyright for AI generated content defaults to the user (Runbox), in accordance with applicable copyright law. We will ensure that AI-generated content does not infringe on third-party intellectual property rights.